Refund policy

60-Day Return Policy

Last updated: October 2026

We want you to love cooking on Rezatto. If your set isn’t right for you, you can return it within 60 days of delivery for a refund.

What can be returned

  • The complete set: both boards, the stand and the original box and packaging.
  • Boards should be clean and undamaged. Light knife marks from trying the boards are fine.
  • We can’t accept items with chips, cracks, heat marks or burns, or damage caused by misuse. If you think your board has a manufacturing defect, see our 1-Year Limited Warranty instead.
  • Sale items can be returned under this same policy, unless the product page clearly says “Final Sale.”
  • Gift cards can’t be returned.

How to start a return

  1. Email support@rezattousa.com within 60 days of delivery with your order number and the reason for the return.
  2. We’ll reply with return instructions, usually within one business day.
  3. Pack the set securely in its original box (the boards are heavy — please use plenty of padding) and ship it to:
    Rezatto LLC — Returns
    5523 North Military Trail
    Boca Raton, FL 33496

Please use a trackable shipping service. We can’t be responsible for return packages lost in transit. Items sent back without contacting us first may be delayed.

Return shipping costs

Return shipping is paid by the customer. We pay return shipping when the item arrived damaged or defective, or when we sent the wrong item. Original shipping charges are not refundable.

Refunds

Once your return arrives, we’ll inspect it and email you within 3 business days. Approved refunds go back to your original payment method. Your bank or card issuer may take another 5–10 business days to post the credit.

Damaged or wrong item

Please check your order when it arrives. If anything is damaged in shipping or isn’t what you ordered, email us within 7 days of delivery with your order number and photos of the item and the box. We’ll send a replacement or issue a full refund at no cost to you.

Exchanges

Want a different finish? Email us and we’ll help. The fastest way is usually to place a new order and return the original set for a refund.

Gifts

If you received your set as a gift, contact us with the order number or the gift sender’s name. We can refund the original purchaser or issue store credit to you.

Questions

Email support@rezattousa.com or call +1 (754)268-5649.